Enter your email address associated with your account and we will email your username and a link to reset your password:
The security of your financial assets and your account is of the utmost importance to us. As a company regulated by the Financial Conduct Authority (FCA) we ensure all our systems and practices meet industry requirements. In addition, we have further security procedures of our own, so you can be confident of our commitment to the safety and security of your account at all times, including from any unauthorised access.
Ensuring the safety of your investments and placing deals on your behalf is at the heart of what we do. We don’t select investments on our own, or your, behalf, so the success of our business depends on the service we provide for you, a responsibility we take very seriously.
All our client cash and investments are held separately from the company, for your benefit, and we cannot call on or use these assets for our own business. All our client investments are ring fenced in a nominee account and our client cash is held within Trust accounts.
Your investments are held in a nominee account. All our clients’ investments are held within a nominee account, Investor Nominee Limited. All your assets are held in your name within this nominee account and we have robust systems and controls to ensure that the nominee company is compliant with the relevant regulations and is managed appropriately.
Keeping client investments entirely separate within a nominee account ensures that in the unusual event of default on our part, 100% of your stocks and shares will be returned to you by the nominee company. Creditors of FE, Trustnet Direct or IITL would not treat client assets ring fenced in this way as a recoverable asset.
All of our customers' cash is held in accounts that have full trust status protection, across a range of major UK banks. Holding the money in Trust accounts means we have no access to it for our own business and any potential creditors of Interactive Investor would have no right to it.
Cash is protected by the Financial Services Compensation Scheme to a maximum of £85,000 per bank. So if we held cash at five banks you are effectively covered to £85,000 for each bank in the event of default. We continually review the banks we use to ensure we achieve the best levels of security for our customers. We monitor a range of banks so that we can effectively anticipate and respond to changes to economic and institutional conditions.
We take a conservative approach when choosing which banks to work with and diversify our client money amongst a panel of up to 12 major UK banks.
As a company regulated by the Financial Conduct Authority we ensure all our systems and practices meet industry requirements. These measures, together with our own security practices, are in place to help ensure the safety of your account, including from any unauthorised access.
The security of your account is of the utmost importance to us and we are fully committed to giving you the best protection online. This includes using the latest and most appropriate technology to ensure that our online services are provided in a safe and secure environment. This includes:
We use the latest encryption technology on the trading services sections of our site to stop anyone from seeing your details, payment card details or transaction information.
Our secure account login process requires you to authenticate yourself with your name and password. You will also add your pin number details through a secure keypad entry system, set up to protect your account against keyloggers. If we detect repeated incorrect attempts to login we will lock your account – it can only be reactivated by you calling our contact centre.
All your trading activity is done within a secure session. If you leave your account without activity for a period of time, we will automatically log you out.
We store personal data securely on internal networks and the networks of our agents. These are not directly accessible from the internet.
We do all we can to protect the security of your account and we encourage all our investors to work in partnership with us. It helps to be aware of the different types of potential attacks. As well as online attempts to undermine your account or financial information, some fraudsters operate illegal shares sales, known as ‘boiler room’ schemes, by phone or post.
We’ve outlined below the main types of attack to be aware of and what you can do to protect yourself and your account.
The term ‘boiler room’ is used to describe illegal, aggressive mis-selling of shares that are worthless, vastly overpriced or ones traded in very limited volumes/markets. The purpose of the sales pitch is to defraud investors and it is typically done with a high-pressure approach.
Unfortunately there has been an increase in boiler room scams in recent years.
These shares sales frauds typically start with a phone call from a person posing as a salesperson for shares in companies you are unlikely to have heard of.
Shares sales fraudsters tend to be very persistent and can be very convincing – even providing authentic-looking websites and information for the company shares they are selling. They will frequently offer gifts and free reports and will often succeed by wearing down the investor until they eventually agree to invest.
If you fall foul of this particular type of fraud there is unfortunately little chance of compensation and you are almost certain to lose any money invested. These scams are almost always operated from foreign countries (whatever the salesperson says). This means the fraudsters are not regulated by an authority, which might protect or provide compensation for the victim.
You should be particularly cautious if any approach to sell investments directly to you is unsolicited, you are being offered unrealistically high returns on investments, and/or you are asked to keep the approach confidential.
You should always check the validity of any scheme you intend to invest in. Pay particular attention if you find it difficult or impossible to get hold of any real evidence of the scheme’s legitimacy, or find that telephone numbers are untraceable mobile/cell numbers.
If you think you may have been approached by a fraudulent sales person you can check on the FCA website to see if the company they claim to be from is legitimate.
If you have any suspicions, you should check with the relevant authority that the company the salesperson claims to represent is on a regulator’s register - and that it is allowed to give financial advice and to make investment sales. If it is not, of you are unable to find this information; you should ignore or terminate any future calls.
Even if the company is on a register, you should not assume that the salesperson actually works for that company. Do your own independent checks and call the firm the salesperson claims to work for on a number not given by the salesperson. Any genuine salesperson will not mind customers undertaking their own checks.
Identity theft is when someone uses your personal details to pretend to be you, often using them for financial gain.
You can be vulnerable to identity theft on social networking sites and when using other online services, as well as in the real world.
Once an identity fraudster has your personal details they can access some or several of your accounts, removing money or buying services or goods, which you are charged for but, never see.
There are a number of precautions you can take, both online and offline, to make sure no one gets hold of your personal details.
Identity theft Malware is the term used for any kind of software that is designed to be used by attackers to gather your personal information (for malicious intent) or cause disruption to your computer or systems in some way.
Even with anti-virus software and firewalls, malware can sometimes get through to cause damage to your computer, track what you do online and give criminals access to your security details. Types of malware include:
Computer viruses are mostly a threat if you don’t have anti-virus software, which is specifically designed to protect your computer against them. Computer viruses are software programmes that have the potential to damage your computer and, in some cases, track what you do online and pass back information, including your security details, to hackers.
You might notice you have a virus on your computer if it starts performing uncharacteristically – or you notices changes you can’t account for. For example it may slow down significantly, you may notice that files have been changed or deleted. Or you may even see messages and pop ups being displayed (or even music playing on its own) that you haven’t initiated.
Other types of malware include Trojans, Spyware and adware, and Scareware.
These are software programmes that pretend to be something they are not. Essentially they are harmful programs, often disguised as downloadable files such as screensavers, tools or applications.
Spyware secretly tracks what you do online to get information about your browsing habits, and might display unwanted advertising, while Adware installs pop-ups and advertising on your computer. Spyware and adware can be relatively harmless, but they can scan your hard disk to get your personal details and can slow down your computer.
Scareware is designed to trick you into installing malware software. Typically it does this by delivering pop ups which tell you your computer has been infected and inviting you to buy software that remove the issue. Whereas, the software you buy is likely to contain malware.
To protect you from any type of computer virus you should always be cautious about sites you visit, links you click on, and be extremely cautious about any files you download or install – especially if you haven’t requested them.